Sidharth Ramsinghaney | Source | Twilio

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Sidharth Ramsinghaney

Twilio
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Sidharth Ramsinghaney: A Visionary Leader in Growth through M&A, Strategy, and Transformations

Sidharth Ramsinghaney, Director of Corporate Strategy and Operations at Twilio, is a distinguished leader in business strategy and transformation. With over 15 years of experience, Sidharth has held pivotal roles at McKinsey & Company, Deloitte Consulting, Ericsson, Bechtel, and GE, where he has driven significant business transformations and fostered growth from the ground up. His expertise spans technology, mergers and acquisitions, restructuring, and strategic planning, providing a holistic approach to business excellence. Currently based in the US, Sidharth has been instrumental in leading transformative programs at Twilio, focusing on growth, operational excellence, profitability, customer experience, and employee engagement. Over the past two years, he has spearheaded corporate strategy, mergers and acquisitions, and business transformation initiatives, working closely with the C-suite and the Board.

Recognized for his contributions to the transformation and growth of iconic companies like HPE, T-Mobile, and Jio, Sidharth has a proven track record of working with Fortune 100 clients and CxOs to solve some of the world’s most complex business challenges. He has judged over 10 major international and national awards and peer-reviewed journal and conference research papers, and has published thought leadership articles in Forbes and international journals. Sidharth is a recipient of multiple global awards, including the Stevie Technology Excellence 2024 - Employee of the Year for Communications Technology Industry, Deloitte Applause Awards, and Twilio Hoots. He is also a recognized industry speaker, having delivered a keynote address at the BXS Summit 2024, a TEDx talk, and served as a guest speaker for the graduating class at a management school in the US. Sidharth holds an MBA with Honors from Boston University Questrom School of Business, a Bachelor’s degree in Electrical Engineering from Thapar University, and has completed executive education from Stanford and M&A certification from IMAA. His strategic insights and transformative initiatives have consistently aligned corporate objectives with enhanced profitability and market leadership.

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  • Twilio's 2025 Insights: CEOs Demand Business-Driven CX Metrics
    Sid reveals CEOs prioritize CX metrics tied to business outcomes. "Real-time personalization boosts spending by 32%," he notes. Predictive retention modeling enhances loyalty, while AI-driven initiatives save 41% time and 39% costs. Effective CX leaders focus on revenue-driving intelligence and competitive differentiation, proving CX's strategic business value.
  • SaaS Sprawl: A Revenue-Draining Challenge for Enterprises
    Sidharth reveals that SaaS sprawl numbers are conservative, with enterprises averaging 660+ applications. He warns of "operational chaos that destroys revenue," urging a shift to Global Design. Companies must focus on customer experience and strategic technology architecture to eliminate complexity and unlock sustainable competitive advantages.
  • M&A Insurance Soars: A Strategic Tool Amid Complex Transactions
    Sid highlights the 38% rise in transactional risk insurance to $67.8 billion as a strategic shift in M&A. He notes, "The current increase in insurance activity poses questions about its role as a beneficial risk-sharing mechanism or as a veil for deeper systemic risks within the M&A environment."
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