Spencer O’Leary | Source | CEO, North America at ActiveOps

Spencer highlights challenges in AI adoption, emphasizing the need for workforce buy-in and quality data. He notes AI's role in reducing manual tasks, transforming banking, insurance, and healthcare. Spencer envisions rapid AI integration, with explainable AI enhancing trust. As AI becomes ubiquitous, its potential to revolutionize workplaces and deliver significant benefits will unfold.

Spencer notes, “Companies avoid building their own AI agents due to constraints like time, cost, and expertise.” He highlights that partnering with AI providers offers specialized knowledge and compliance benefits. ActiveOps is experimenting with AI to enhance decision-making, aiming for future automation. Spencer warns that lacking in-house AI expertise can lead to costly learning curves.

Spencer notes that productivity dips as new tech is integrated, but this is temporary. He emphasizes the need for balanced measurement and management to avoid burnout. Flexibility in work environments, whether at home or in the office, can boost productivity and well-being.