Steve McCurry is the VP of Product at LearnUpon, building and leading cross-functional teams including product, growth marketing, design, user research, and data & analytics. He has a diverse work experience in market and product strategy spanning over 20 years. Previously, he worked at Amazon Web Services as a Senior Manager of Product Management for five years, and prior to that, he served as the Senior Director of Product and Growth at Carbon Health. Stephen also worked at Udemy as the Director of Product Management, where he played a key role in the company's expansion and fundraising efforts. As an entrepreneur, Stephen founded two businesses as a self-employed Product Consultant. Additionally, he held positions at Stella & Dot, Betfair, and Barclays Capital, where he contributed to the development and management of various products in the e-commerce and financial sectors. Stephen holds a Bachelor of Science (BS) degree in Computer Science from The University of Sheffield and an MBA from London Business School where he also participated in an exchange program at Haas Business School at UC Berkeley.
Personalization isn't enough. Learn how AI and journey orchestration are taking CX to the next level with hyper personalization.
AI's role is far from just enhancing customer satisfaction — it's completely reshaping it. Or is it?
Witness how AI is transforming learning and development, enabling efficient, personalized learning experiences. Learn about the benefits and challenges of AI adoption in L&D.
"When AI is the right move, it's still vital to consider how to make the experience as human as possible — balancing AI with the human touch is crucial. While AI can drive personalization, it’s essential to ensure that these efforts do not strip away the human element that customers value. For organizations wishing to maintain a human interface, augmenting their customer service team with AI tools behind the scenes will also help supercharge productivity while still providing that critical human touch."
(CMSWire, 2024)
"AI effectively writes code, crafts emails, drafts content, and more, which allows us to do more in less time. With data and analysis from AI more accessible than ever, business leaders can make informed decisions and use predictive analysis when making complex decisions. In customer experience, the unknowns about our customers pose the greatest challenge. AI makes scraping and analyzing available data much easier, providing deeper insights for customer success managers about customer interests or preferences and allowing customer-focused teams to adapt, complete, and target their communications more effectively to the areas customers value most."
(CMSWire, 2024)
"With AI, the focus is shifting from knowledge to skills-based learning. Advanced generative AI tools integrated into learning management systems (LMS) have the capability to swiftly produce summaries, exams, scripts, images, videos, and even entire courses, heightening the efficiency of L&D teams.
Additionally, AI can deliver personalized learning experiences on a large scale, allowing learning journeys to be tailored based on individual interests and requirements. Each learner has a distinct learning style, and through AI and automation, prompts and courses can be delivered at well-timed moments to enable learners to focus on their specific goals, no matter a company’s size. Furthermore, AI can enhance the overall learning experience by offering scenario-based learning, wherein learners engage in role-playing scenarios with AI, creating a realistic and tangible experience that can be directly applied in real-life situations."
(HR.com, 2024)