Susan LaMonica is the Chief Human Resources Officer at Citizens Bank. Susan is responsible for developing and driving people strategies to support Citizens’ business plan, while working to enact sustainable and systemic change leading the company’s ESG efforts. She oversees a team of professionals responsible for recruiting, leadership and talent development, learning, diversity, compensation and benefits, employee relations and the human resource service center and payroll.
This isn’t just a work crisis for people; this really is impacting every aspect of colleagues’ lives. Every employee has a unique situation, whether they have underlying health conditions or they live with someone with an underlying health condition, have childcare issues or a spouse or partner who lost their job.
A tutoring benefit and job support for laid-off spouses are among the employer's strategies to address employees' pain points.