Theresa Kushner | Source | Data and Analytics Practice Lead, NTT DATA Services at NTT Data Services
Theresa Kushner
Theresa Kushner is passionate about data analysis and how it gets applied to today’s business challenges. For more than 25 years, she has led companies — like IBM, Cisco Systems, VMware, Dell/EMC — in recognizing, managing, and using the information or data that has exploded exponentially. Using her expertise in journalism, she co-authored two books on data and its use in business: Managing Your Business Data: From Chaos to Confidence (with Maria Villar) and B2B Data-Driven Marketing: Sources, Uses, Results (with Ruth Stevens). Today, as the Data and Analytics practice lead for NTT DATA, Theresa continues to help companies gain value from data and information. She concentrates specifically on how companies apply AI, ML Ops and overall governance to their everyday challenges. For her efforts in leading analytics, Theresa was inaugurated as Analytics Practitioner into the Analytics Hall of Fame at Pace University in New York in March 2019.
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NTT Data Services
Data and Analytics Practice Lead, NTT DATA Services
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Humanizing the Digital Experience: Are We Making Progress?
Humanizing the digital experience is much harder than it sounds because it involves much more than just putting a happy face on software.
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With the Great Resignation accelerating digital transformation in the workspace, companies are more reliant on robots now than ever before. The emergence of conversational AI and intelligent automation has enhanced the customer experience by humanizing the digital experience.
