Thomas is the Chief Data and Innovation Officer at Western Union. He manages next-gen technology, data, and banking products across 200 countries, 150m customers, and 600k retail agent locations. Thomas has defined and rolled out the enterprise data policy and coordinated across business and functional teams to implement.
We are changing the way we interact with our customers today, moving from a transactional business to a customer-centric, relationship-based approach. Offering our Brazilian customers an integrated digital banking and money transfer solution will be a key milestone in this effort.
Western Union continues its modernization and transformation by expanding its digital wallet to Latin America, with an initial launch set for 2023 in Brazil.