Tim Houlne, author of The Intelligent Workforce: How Humans & Machines Will Co-Create a Better Future, is the CEO of Humach. His firm transforms how companies sell and support customers by blending humans in the loop with AI and machine learning for improved customer experiences. Houlne has more than 30 years of experience in leadership roles at large and small enterprises, and he sits on the boards of directors for several companies and a charity.