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Tim Houlne

Chief Executive Officer at Humach
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Tim Houlne, author of The Intelligent Workforce: How Humans & Machines Will Co-Create a Better Future, is the CEO of Humach. His firm transforms how companies sell and support customers by blending humans in the loop with AI and machine learning for improved customer experiences. Houlne has more than 30 years of experience in leadership roles at large and small enterprises, and he sits on the boards of directors for several companies and a charity.

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  • AI Agents: Transforming Financial Advisory with Precision and Efficiency
    Tim explains AI agents as autonomous systems with specialized skills, enhancing efficiency and cost reduction in financial services. While they offer personalized, data-driven insights, they lack human empathy and intuition. Tim says, "AI agents will likely augment advisors," handling routine tasks, allowing human advisors to focus on complex planning. Firms embracing this hybrid model will lead the next evolution in financial advisory services.
  • Smaller AI Models: A Game-Changer for Retail and Employment
    Tim highlights that smaller AI models enable retailers to enhance customer experiences through personalized services. "The reduced computing costs democratize AI," fostering startups in logistics and retail analytics. As automation becomes more accessible, a shift from routine to complex tasks is expected, with increased demand for AI-management skills, offering opportunities for upskilling in retail and warehousing sectors.