Tobias Buxhoidt is a Businessman and Entrepreneur. He is the CEO of the global leader in operations experience management platform ParcelLab.
ParcelLab’s intense focus on its customers’ customer retention is what differentiates it from other outfits in the post-sale space. It sees every step in the delivery process, straight through to last-mile details, as an opportunity for the retailers it services to re-engage consumers.
The biggest competitor is probably still the status quo. People not really realizing that there is a critical part of the customer journey that they are not managing and not controlling.