Tom Loozen | Source | Global Telecommunications Leader at EY
Tom Loozen
Tom leads an integrated team of telecommunications professionals working in more than 150 countries, and is responsible for driving the industry growth strategy through innovative solutions across Consulting, Tax, Assurance and Strategy and Transactions. Combining the strength of the broad range of EY services, he leads strategic conversations to address clients’ most complex business challenges, shaping and delivering unique value propositions.
Before joining EY, Tom held various leadership positions with a major global consultancy and in the telecoms industry, including Global Telecom Industry Lead; Telecom, Media & Technology Lead for the Netherlands; and Chair of the Diamond Client Forum, a global community of the largest accounts across industries.
Tom holds an MSc in Applied Physics from Delft University of Technology and an MBA from Rotterdam School of Management.
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While connectivity represented a lifeline for many during the height of the COVID-19 pandemic, the landscape has changed. In today’s economic climate, consumers are hyper-focused on the value they’re getting from telecoms providers, and telcos ignore this shift at their peril. The threat is compounded by increasing pressure from regulators, with some demanding that telcos do more to offer consumers ‘social tariffs.’ In response, telcos must create clear, simple and secure propositions that re-assure and appeal to customers.
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Telcos Failure to Respond to Rise in Cost of Living is Biggest Threat to Industry: EY
According to the EY research, over 60% of households are worried about rising broadband subscription prices. Consumer spending is already under pressure, and over 45% believe that they are overpaying for content services. Earlier, at the top rank of this list, the highest risk was infrastructure resilience and reach.
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