Tony Bates

CEO at Genesys
On the record
Bio

Tony Bates is the Chairman and Chief Executive Officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees.

Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies.

Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers.

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  • I have a very simple framework which is that the way you scale a business is through your team. You want a high-functioning, empathetic organization, who always wants to go bigger. You have to make sure everyone is driving toward the common goal and make sure there are no heroes. Everyone is important at every stage of the development of the product, to the selling of the product and to the servicing of the product.

    20 February 2022
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