Dr. Mani is an Associate Professor of Business Administration. Her research focuses on establishing the impact of operational decisions on performance under changing marketplace conditions. Towards this, she leverages empirical models to develop data driven insights that inform operations management theory and industry practice. The operational decisions are: 1) at the firm level, what products and services to offer in the marketplace; 2) at the supply chain level, how to manage the inventory and distribution of these products and services, and 3) at the industry level, how to compete within market and regulatory constraints. She evaluates the direct impact of these decisions on the firm and supply chain performance, as well as, studies the indirect impact of these decisions on overall industry performance under government oversight.
We have gone from shopping for an item to having a shopping experience. Customers click, browse, buy. And none of these have to be at the store.1 March 2020