Zach is a senior reporter at TPG who joined the editorial team in 2019. His contributions range from news about the airline industry to travel and product reviews to deep dives into loyalty programs. He's been quoted in The New York Times, The Washington Post and HuffPost, and he's been featured on Fox 5 NY, CBS 4 Miami and the Axios Daily podcast, among others.
Zach has been an avid traveler since 2012, when he first redeemed miles for a last-minute, business-class ticket to the Middle East. Zach boasts a large social following of over 100K on Instagram.
This week’s broadcast of Eye on Travel is from Belize. Peter will have all the latest updates on the devastating Maui wildfires, plus what one American Airlines pilot did about the rise in unruly, disruptive, violent passenger behavior. Zach Griff, Senior Reporter at The Points Guy, discusses why airline customer service is approaching oxymoronic terms....
There's little relief in sight as thousands of flights have been delayed or canceled in recent days due to inclement weather and staffing shortages.
If you board a plane and find that your seat is broken, experts from The Points Guy say to alert the crew, take pictures, and file a complaint.