Zulfikar is the Executive Vice President and Chief Information Officer at Allstate. He is an accomplished business and technology executive with over 30 years of experience leading large-scale technology organizations through digital transformation, including building seamless customer experiences, driving results through technology and accelerating agile practices in organizations. In his role leading all business and consumer-facing technology, Zulfikar is focused on advancing Allstate's technology platforms and enabling digital transformation across the company in partnership with business leaders.
The insurer is going cloud native by rebuilding its core applications to align with next-generation business processes tailored to enhance and accelerate the customer experience.
We learned a ton about how customers react to us, and this is what I mean about changing our organization. Getting a fast focus on that experience was extremely helpful in making the experience the best we possibly could.