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Kailie Fagen is an account executive at Global Results Communications (GRC), responsible for researching markets, media and industry-specific trends to support critical client communications. With valuable experience in customer service, she has the ability to manage multiple personalities and situations, whether public-facing or remote, with confidence and transparency. Prior to joining GRC, Kailie worked as a social media manager for Grocery Outlet, educating the community about the locally owned franchised grocery chain through creative and engaging social posts increasing customer traction.