Credit unions have for years exceeded banks in customer satisfaction — until now. Banks' investments in high-tech services seem to have turned the tide. For the first time since the American Customer Satisfaction Index began studying credit unions in 2008, banks earned a higher overall score, according to the 2019 results issued this week. Even the scandal-ridden Wells Fargo has begun to bounce back from the many reputation hits it has taken in recent years, the results showed. Big banks’...

Visa, Mastercard won't raise European fees; Alipay adds AI copilots The card networks extended an agreement to keep interchange the same for cards issued outside of the European Union; meanwhile Ant Group's Alipay adds a number of AI-powered assistants. FinCEN Yellen resists calls to punt deadline for beneficial ownership Republican lawmakers want the Treasury secretary to extend the deadline for U.S. businesses to submit beneficial ownership information to the agency's Financial Crimes...

Consumers may be willing to forgive a company that’s suffered a data breach, but only if they receive timely notification about the breach, according to a recent survey by Experian. The credit bureau said that 93% of consumers responding to its survey expected to hear from a bank within three days of a data breach occurring, and the vast majority (83%) expected to hear from a financial institution within 24 hours. When asked how they would respond to slow or ineffective communication...

Unlock Link | Reprints | Print Name: Gladys E. Martinez Title: Branch Manager, Reading Cooperative Bank Age: 46 Experience: 30 years Gladys Martinez entered the banking world as a part-time teller fresh out of high school. She never intended to become a banker, but as she started to excel at it, she found that she really enjoyed it. The real draw for her was working with people and helping them manage their financial lives. It’s that passion for helping people that made her a natural fit to...

Unlock Link | Reprints | Print Name: John Migliozzi Title: Executive Vice President, Lending, East Boston Savings Bank Age: 59 Experience: 30-plus years It’s fitting to see John Migliozzi featured in Banker & Tradesman: He began his banking career as a real estate appraiser at Boston Five Cents Savings Bank, but he got into the lending side of the business when he saw an ad in the pages of B&T. East Boston Savings Bank needed a lender. That was nearly 20 years ago, and Migliozzi has grown...